Return Policy

At McTech.lk, we strive to ensure customer satisfaction by offering high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help.

Returns

• You have 14 calendar days to return an item from the date you received it.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• A valid proof of purchase (receipt or invoice) is required for processing your return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method.
• Refunds may take up to 7-10 business days to process, depending on your bank or payment provider.

Exchanges

• Items that are defective or damaged upon delivery can be exchanged for the same item. Please contact us within 7 days of receiving the item to arrange an exchange.

Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

• Customized or personalized products.
• Downloadable software or digital products.
• Items purchased on clearance or during special sales.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
• Shipping costs are non-refundable.

Contact Us

If you have any questions or concerns about returns, please contact our customer support team:

• Email: [email protected]
• Phone: +94 77 578 2542