Refund and Return Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Return Period

We offer different return periods based on product category:

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• Time Frame: Return request must be initiated within the specified return period
• Original Condition: Items must be unopened, unused, and in original packaging
• Proof of Purchase: Original receipt or invoice required
• Complete Package: All accessories, manuals, and documentation must be included
• No Damage: Products must be free from physical damage not covered by warranty
• Hygiene Items: Certain items (headphones, microphones) cannot be returned due to hygiene reasons

3. Non-Returnable Items

The following items cannot be returned under normal circumstances:

• Opened software products or digital downloads
• Custom-built or specially ordered items
• Items damaged by misuse, accident, or normal wear
• Products without original packaging or missing components
• Items purchased on clearance or final sale
• Gift cards or vouchers
• Items with signs of physical damage not related to manufacturing defects

4. Return Process

To initiate a return, please follow these steps:

• Step 1: Contact our customer service at 0117228383 or [email protected]
• Step 2: Provide your order number and reason for return
• Step 3: Receive return authorization and instructions
• Step 4: Package the item securely in original packaging
• Step 5: Ship or bring the item to our store
• Step 6: Await inspection and refund processing

5. Refund Methods and Timeline

Refunds will be processed using the original payment method:

• Cash Purchases: Cash refund available immediately upon inspection
• Bank Transfer: 3-5 business days after approval
• Credit/Debit Card: 5-10 business days (depending on bank)
• Online Payments: 7-14 business days

6. Defective or Wrong Items

If you receive a defective or incorrect item:

• Contact us immediately upon discovery
• We will arrange collection at no cost to you
• Full refund or replacement will be provided
• Return shipping costs will be covered by MCTech
• Expedited processing within 24-48 hours

7. Exchange Policy

We offer exchanges under the following conditions:

• Same product category exchanges within return period
• Price differences must be settled before exchange
• Product must meet return conditions
• Subject to stock availability
• One exchange per original purchase

8. Return Shipping

• Customer Returns: Customer responsible for return shipping costs
• Defective Items: MCTech covers return shipping
• Wrong Items: MCTech covers return shipping
• Local Delivery: Customers within Colombo can arrange pickup
• Insurance: Customers advised to use trackable shipping methods

9. Inspection Process

All returned items undergo inspection:

• Physical condition assessment
• Completeness check (all components present)
• Functionality testing (if applicable)
• Packaging condition evaluation
• Inspection completed within 2-3 business days

10. Refund Deductions

Refunds may be subject to deductions in the following cases:

• Missing accessories or documentation: Up to 20% of product value
• Damaged packaging: Up to 10% of product value
• Restocking fee for large items: 5-15% depending on item
• Signs of use beyond normal inspection: Variable deduction

11. Warranty vs Returns

Understanding the difference:

• Returns: For change of mind, wrong purchase, or immediate defects
• Warranty: For manufacturing defects discovered after use
• Warranty claims do not count against return period
• Customers can choose between warranty repair or return (if within return period)

12. Seasonal and Promotional Items

• Sale items may have modified return periods
• Clearance items are typically final sale
• Promotional bundles must be returned complete for full refund
• Gift with purchase items must be included in returns

13. Business Customer Returns

For bulk or business purchases:

• Extended return periods may be negotiated
• Volume-based return policies available
• Direct account credit options
• Dedicated business support for returns

14. Consumer Rights

Under Sri Lankan consumer protection laws, you have rights beyond this policy:

• Right to goods that match description
• Right to goods of acceptable quality
• Right to remedy for major failures
• Right to refund for total failures

16. Policy Updates

This policy may be updated to reflect changes in:

• Sri Lankan consumer protection regulations
• Business operations and capabilities
• Customer feedback and requirements
• Industry best practices

We are committed to fair and transparent return practices. If you have any questions about this policy, please contact our customer service team.